Last Updated: [Date]
1. Booking & Payments
Q: How do I book a tour or activity?
A: Select your desired tour, choose dates/options, and proceed to checkout. You’ll receive a confirmation email with booking details.
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and bank transfers. All transactions are secure.
Q: Can I cancel or modify my booking?
A: Cancellation policies vary by provider. Check your booking confirmation or contact our support team for assistance.
2. Travel Preparations
Q: Do I need a visa for my trip?
A: Visa requirements depend on your destination and nationality. Check with the local embassy or use our visa advisory tool [link].
Q: Is travel insurance included?
A: No, but we strongly recommend purchasing insurance to cover cancellations, medical emergencies, and lost luggage.
Q: What should I pack?
A: Pack according to your destination’s climate and activities. We’ll send a personalized packing list after booking!
3. During Your Trip
Q: How do I contact my tour guide?
A: Your guide’s contact details will be provided in your booking confirmation. For emergencies, call our 24/7 support line: [+86-138 8211 8238].
Q: What if my flight is delayed?
A: Notify us or your local tour operator immediately. We’ll adjust your itinerary where possible (subject to availability).
Q: Are meals included?
A: This depends on the tour. Check the “Inclusions” section of your booking or ask our team.
4. Website & Technical Issues
Q: How do I reset my account password?
A: Click “Forgot Password” on the login page. You’ll receive a reset link via email.
Q: Why is my voucher not showing in the app?
A: Sync your account or contact support at [ixiaoyuzhe@gmail.com]. Ensure you’re using the latest app version.
5. Safety & Support
Q: Is it safe to travel to [Destination]?
A: We monitor travel advisories closely. Check your government’s alerts or consult our safety tips [link].
Q: What’s your refund policy for unforeseen events (e.g., natural disasters)?
A: We follow each provider’s policy but will advocate for fair solutions. Travel insurance is strongly advised.
Still have questions?
📧 Email: [ixiaoyuzhe@gmail.com]
📞 Phone: [+86-028-85572617/+86-138 8211 8238]
💬 Live Chat: Available 9:00 AM–6:00 PM [Your Time Zone]